Thanks again
We live in the U.K. and travel to Marco Island at least once a year and would never dream of using any other agent than Marco Escapes.
Sometimes it is good for a company to have a problem to solve. This shows the truth and depth within the business. The problems we experienced were nothing at all to do with Marco Escapes, they were all related to the air conditioning unit in the villa.
The team at Marco Escapes are knowledgeable, caring, helpful and really, really friendly - we always pop in to say hello when on the island and are always greeted very warmly. We have no hesitation in recommending their services.
We rented a home for two weeks and the process couldn't have gone better. They promptly answered all of our questions and gave us a wealth of information about Marco Island. When we arrived we found brand new pillows still in their wrappers and there was jazz playing over the home's speakers which was a cool touch. We expected to have to go to the store yet were surprised to find bottled water, napkins, paper towels, soap, shampoo, etc which was awesome! We actually had a minor issue and ended up having to call Marco Escapes at 2AM at one point during our stay and to our surprise they showed up within ~15 minutes! I expected the rep to be groggy and/or a bit annoyed and to be honest I would have been if it was me. However, the rep was EXTREMELY nice and when I apologized about having to call so late the rep responded with "That's what we're here for!" This minor issue really showed just how well Marco Escapes is run. It's easy to think a company is great when things run smoothly but when something goes wrong that's when the true colors of a company shows. Marco Escapes treated this minor issue amazingly well. We couldn't be happier and will definitely be using them again on our next trip to the island. Thanks Marco Escapes!
If you are looking for the best Vacation rental in Florida .. Marco Escapes is the #1 place do not sell yourself short .. I had a excellent time.. Cant wait to look forward to next year!!
Neil and Mandy
They went above and beyond to keep their customer happy, something that is very much appreciated but sadly all to infrequent.
Property we stayed at: Newell Terrace. Absolutely stunning property. The official pictures don't really do it justice. The view from the balcony and pool is stunning.
If you want someone to talk down to you and extremely egotistical call this guy. Rude and slow.
Well done everyone at Marco Escapes!
Once we realised we had an issue with a condenser failure, Jason and his team were immediately open and honest and arranged for a new property for our party.
We booked from the UK but they treat us like neighbours, and we will certainly use Marco Escapes from now onward when we visit Marco Island. A real people to people business. Phone these guys with added confidence.
Their website is easy to use and their properties are excellent - something for everyone with new properties being added all the time and of a very high standard. Every property we have stayed in has been absolutely spotless and extremely well-equipped plus, everything is in excellent working order. There have been odd occasions when we have encountered a problem whilst on holiday but one quick email or phone call results in the incident being attended to within 24 hours. Customer service is a high priority.
Marco Escapes Marco Island Vacation Rentals is a US Travel Agency based in Marco Island, Florida. Marco Escapes Marco Island Vacation Rentals is located at 599 S Collier Blvd Suite 115, Marco Island, FL 34145, USA.
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