I had a different experience exchanging a broken rental with this office. I rented a car from FLL and drove it over to Marco Island, but after reaching my destination a wheel bearing went bad. After seeing the prior review I expected an easy exchange. Apparently I got the weekend guy that did not want to work that day. After mumbling to himself he said the best he could do was give me a "dirty" car which I could take back to the airport and exchange for another one. I said the airport is too far away. He then said I could have the car towed and be left carless. Finally after complaining that was not an option he said come back in three hours and he would have a clean car. I arrived back in three hours and he gave me the keys to a replacement. I went to the parking lot and found the car. It was covered in mud and bugs and only had half a tank of gas. I then discovered he charged me $40 for the exchange. Nice guy.
We needed to exchange a Hertz rental vehicle with an oil leak. This Hertz location was super helpful in getting us into a replacement. Very professional and we were in and out in less than 10 minutes.
Friendly and helpful service
Helpful, knowledgeable and always easy to deal with
We have rent from them many times, but all the times that guy it's gone and we are wainting for him. Today we was waiting 20 minutes for him. This is unacceptable, all the time he is gone, and me and other people are waiting for him. Somebody should tell them that their attitude should be changed as well! If somebody want to rent a car in Marco Island I would strongly recomend them Enterprise (Bald Eagle).
Hertz is a US Car Rental based in Marco Island, Florida. Hertz is located at 400 S Collier Blvd, Marco Island, FL 34145, USA.
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